Privacy Policy

1. Introduction

Welcome to Foower ("we," "our," or "us"). At Foower, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website foower.com or use our services related to flower website design.

We operate in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws. By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and postal address.
• Business Information: Company name, job title, and business contact details.
• Account Information: Username, password, and account preferences.
• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.
• Communication Data: Information provided in emails, contact forms, or other communications with us.

2.2 Usage and Technical Data

We automatically collect certain information when you visit our website:

• Device Information: IP address, browser type, operating system, and device identifiers.
• Usage Data: Pages visited, time spent on pages, links clicked, and interaction with our website.
• Location Information: General geographic location based on IP address.
• Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies (see Section 4).

3. How We Use Your Information

We use your personal information for the following purposes:

• To provide and maintain our services, including flower website design services.
• To process and complete transactions, and send related information including confirmations and invoices.
• To respond to your inquiries, comments, or questions.
• To send administrative information, such as updates, security alerts, and support messages.
• To personalize your experience and deliver content relevant to your interests.
• To improve our website, services, and customer experience.
• To protect our rights, property, or safety, and that of our users or others.
• To comply with legal obligations and resolve disputes.
• To send marketing communications, with your consent where required by law.

We process your personal data based on one or more of the following legal grounds:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests, provided they do not override your fundamental rights and freedoms

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website. Cookies help us provide you with a better experience when you browse our website and allow us to improve our site.

4.1 Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly.
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our website.
• Functionality Cookies: Enable the website to provide enhanced functionality and personalization.
• Targeting Cookies: Record your visit to our website, the pages you visit, and the links you follow.

4.2 Cookie Management

You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly.

5. Third-Party Sharing and Disclosure

We may share your personal information with the following categories of third parties:

• Service Providers: Companies that provide services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Partners: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you.
• Legal Authorities: Law enforcement agencies, courts, regulators, government authorities, or other third parties where we believe it is necessary to comply with a legal or regulatory obligation.
• Business Transfers: In connection with a corporate transaction, such as a merger, acquisition, or sale of assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. We store your personal data on secure servers and use industry-standard encryption technologies when transferring or receiving personal information.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6.1 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

7. Your Rights

Under the GDPR and German data protection laws, you have certain rights regarding your personal information:

• Right to Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer your personal information to another organization or directly to you.
• Right to Object: You have the right to object to the processing of your personal information in certain circumstances, including for direct marketing purposes.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days. We may need to verify your identity before fulfilling your request.

8. Children's Privacy

Our services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at [email protected], and we will take steps to delete such information.

9. International Data Transfers

We primarily process and store your personal information within the European Economic Area (EEA). However, we may transfer your personal information to countries outside the EEA for processing. When we do so, we ensure a similar degree of protection is afforded to your personal information by implementing appropriate safeguards, such as:

• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe.
• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
• Using service providers who are certified under approved data protection frameworks, such as the EU-US Privacy Shield Framework.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Data Protection Officer

You can contact our Data Protection Officer at [email protected].

Supervisory Authority

If you are located in the European Union, you have the right to lodge a complaint with a supervisory authority. In Germany, the competent supervisory authority is the State Data Protection Authority (Landesbeauftragte für Datenschutz) of the federal state where our company is headquartered.